Shipping policy

Welcome to Velvet Essence! We are dedicated to delivering your favorite luxury skincare products swiftly and securely.

1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays). Once your order has been dispatched, you will receive a shipping confirmation email along with a tracking number.

2. Delivery Timelines
- Standard Delivery: Estimated delivery takes 7 to 15 business days depending on your location.
- Processing & Transit: Please allow processing time in addition to transit time for overall delivery duration.

3. Tracking Your Order
When your order ships, you will receive a notification with your tracking details. You can also use our 'Track Your Order' page on our website anytime using your unique tracking number.

4. Customs & Duties (If Applicable)
Velvet Essence is not responsible for any custom fees, taxes, or import duties applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Contact Us
If you have any questions regarding your shipment, feel free to contact our support team at support@velvetessenceofficial.com.