Refund policy

At Velvet Essence, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Guarantee
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or replacement.

2. Eligibility for Returns
To be eligible for a return:
- Item must be unused, unopened, and in its original packaging.
- You must provide proof of purchase or order confirmation.

3. Damaged or Faulty Items
Please inspect your order upon reception. If the product is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right with a replacement or full refund.

4. How to Initiate a Return
To start a return, contact us at support@velvetessenceofficial.com. If your return is accepted, we will send you instructions on how and where to send your package. 

5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be automatically processed back to your original payment method within 5 to 10 business days.